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Consumer credit sale support thanks to electronic signature of documents

Electronic signature of loan agreements brings many benefits, such as improvement of the quality of customer service, cooperation with partners, reduction in global costs of process service and a guarantee of safe transaction.

Handling documentation in the loan sale process includes a set of typically administrative activities which consume the precious time of representatives and do not bring any business value to a process.

The paper form of the documentation makes it time-consuming to handle documents. Paper documents are printed, completed for signatures, signed by many people, verified as regards their completeness and transported to the Administration Department for the purpose of their archiving. High time-consumingness is not only on part of sales representatives, who should devote their time to contacting clients and generating sales, but also on part of Back Office Departments that verify the received documents, register them into systems, scan and physically archive them.

The complex nature of paper documentation handling processes and performance of works manually are what generates high costs of the served processes and a risk of human errors, abuses and frauds, which additionally burdens the loan sale process.

As part of Billennium’s Paperless offer we propose a solution that supports consumer credit sale and service process. Thanks to it companies are able to improve their operations. What is more, they are distinguished by the quickness and quality of the process.

Replacing a printout of a loan agreement with QR code

Implementation of the solution for electronic signature of loan agreements is relatively simple, since it is based on the hitherto loan processes and the existing forms of documents. As part of the loan system the printing function is changed into the function of generating a unique QR code identifying a given agreement with all annexes.

Independent and simple infrastructure for electronic signature of documents

A representative of a financial institution scans the QR code from the monitor with the use of a tablet, as a result of which a particular loan agreement is displayed on the tablet and may be signed electronically with the client, including all its annexes. The system provides for the integrity of all documents, appending the required number of signatures in relevant places and automatic archiving of the signed agreement.

Infrastructural requirements are limited to the minimum – all that needs to be done is connect the tablet to the Internet with the use of WiFi. Neither a dedicated server nor equipment intervention in the POS stand are required for generating electronic documents .

Electronic signature of documents with the use of the handwritten biometric signature technology

Documents are signed with the use of handwritten electronic signature technology, being the most natural biometric technology for human beings. The solution is based on the EMR of a tablet, pencil lead and specialist software for registration of all biometric data of signature that are unique for each person, such as signature, pressure, quickness and acceleration. The data is properly coded and integrated with the document, so that it can be used by an expert graphologist for evaluation of authenticity of appended signatures in the event of court proceedings, if any.

Electronic signature of documents in compliance with legal provisions in force

The Paperless solution complies with the EU REGULATION No 910/2014 on electronic identification and trust services for electronic transactions in the European internal market (eiDAS), effective from 1 July 2016, the amendment to the Polish Civil Code, effective from 8 September 2016 and Article 78 item 1 of the Polish Civil Code with regard to the written form. The solution allows to fulfil the legal requirement related to the written form.

Automatic archiving of agreements in e-archive

Following the electronic signature of a loan agreement it is automatically archived in the dedicated electronic agreement repository. Thanks to additional integration with the company’s internal systems, the system may automatically generate an e-mail with the agreement to the client /link to the e-archive.

Monitoring clients’ satisfaction and quality of representatives’ work

As part of the process of conclusion of a loan agreement there is a possibility of including in the process the customer satisfaction survey, thanks to which sales managers may receive, on an ongoing basis, evaluation of the work done by their employees.

Automatic reporting

All steps in the loan agreement service process (including electronic signature of documents) may be automatically reported after the performance of a given transaction. Reported data may include (inter alia) the time of a given operation in the process, the duration of a given step, customer satisfaction survey, event geolocation. Reported data enables managers to react on an ongoing basis to the quality of work of representatives and to improve the offer in the future.



Supporting clients in the timely payment of liabilities

As part of the Paperless solutions end clients may be invited to download free mobile Bilo application, as part of which they may commission Billennium to handle monthly bills for the sold product or service.

Thanks to Bilo the client does not have to remember about his/her bills, and service providers may reduce internal costs of serving untimely payments (inter alia debt recovery).

An additional advantage of the application is the possibility of starting personalised communication between the company and a client, which allows to present a customised offer.

More information about Bilo: http://bilo.co/


Advisory in the scope of implementation of the solution

As part of the Paperless offer Billenium’s analysts may analyse the present sales or customer service processes, both as regards reduction in operating costs and increase in sales volumes.

Analytical recommendations include the scope of the required process modifications, the layout of the contents of electronic documents, the scope of integration with third systems, the type of devices for e-signature, the scope of support services.

As part of the Paperless analysis initial KPIs are established to allow companies to estimate the potential of benefits from the investment in the solution and the projected return period.

Benefits

The use of the Paperless solution supporting the sale of consumer credits in the company brings a lot of benefits, including:

  • Saving time spent by representatives and clients on formalities
  • Minimisation of the costs of sales and customer service processes in front and back office.
  • Elimination of mistakes in the process and any abuses.
  • Real-time control of the quality of service and customer satisfaction.
  • Increase in the percentage of timely liabilities on part of clients and possibility of extra sales (as part of Bilo application).
  • Building a positive corporate image among customers.
  • Simplification of procedures for cooperation among the Bank, the financial institution selling credit products and the trade partner.